JOB DESCRIPTION

(Consular, British Embassy Hanoi)

View Vacancy - VNM - Pro-Consul (Hanoi) - A2 (L)

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Category:   Foreign and Commonwealth Office (Consular Roles)

Job Subcategory:   Consular

Job Description (Roles and Responsibilities)  

The main purpose of the job is to provide a full range of consular services and assistance to British Nationals in Hanoi and the North of Vietnam and to provide resilience, together with support across the Consular Teams in the Vietnam Network.

Roles and responsibilities / what will the jobholder be expected to achieve?:

Provision of notarial and documentary services in line with Consular Guidance

• Check, receive and process documents for fee bearing services, ensuring they are conducted in line with policy, and appropriate fees are taken;
• Record all notarial/legalisation and documentary services on Casebook;
• Processing Emergency Travel Documents (ETDs).

Consular Assistance

• Respond to telephone, counter and email inquiries on a wide range of issues and ensure customers are guided to official source of information;
• Visit detained British nationals in police stations and prisons;
• Provide welfare support to hospitalised British nationals and victims of crime;
• Explain procedures and assisting bereaved next of kin in the event of a death;
• Update local service provider lists
• Accompany the Vice Consul and CROM on Consular outreach visits and arrange logistics for the trips; and
• Update outreach contact lists and to produce reports.

Admin Duties 

• Cashier duties including updating fees, taking payments, preparing daily, weekly and monthly fee certificates, and update the cash till;
• Compile statistics for various reports, returns and miscellaneous documents;
• Manage customer bookings on CABS and via email and telephone;
• Section Sharepoint champion
• Manage filing system and store room
• Work with FM and security guards on public opening hours, access for customers, and arranging public notices.

Contingency Planning

• Participation in Network consular crisis team and planning;
• To test equipment including satellite and emergency phones quarterly;
• To update tool and travel kit for emergency Grab bags; and
• Support the organisation of crisis exercises and provide relevant crisis support to CROM, Vice Consul and/or wider mission

Provide cover for the Vice Consul when necessary 

Essential qualifications and experience  

• Fluency in written and spoken English and Vietnamese;
• Flexible, resilient, patient and able to deal with difficult situations, including working unsocial hours in an emergency or crisis;
• Ability to travel within Vietnam;
• Excellent interpersonal skills, ability to work collaboratively with colleagues in Vietnam, in the region and the UK as well as the public;
• Strong IT skills (Outlook, PowerPoint, Word and Excel);
• Ability to work at pace and prioritise, managing an often heavy workload.

Desirable qualifications and experience  

• Previous experience in a customer facing role and an ability to respond to a wide range of customer needs;
• Knowledge of the Vietnamese administrative system.

Required competencies

Changing and Improving, Making Effective Decisions, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace, Demonstrating Resilience

Grade:   A2 (L)

Type of Position: Full-time, Permanent

Working hours per week:  39.5 (including lunch hours)

Region: Asia Pacific

Country/Territory:  Vietnam

Location (City):   Hanoi

Type of Post:   British Embassy

Number of vacancies:   1

Starting yearly salary (VND):   264,276,000

Start Date:   24 October 2016

End Date:      23 October 2017

Other benefits and conditions of employment  

The British Embassy offers a competitive remuneration package including salary, leave entitlement, flexible working patterns, medical package for staff and dependants, and opportunities for learning and development.

This position is being advertised as a full-time, permanent contract linked to the British Embassy’s Local Staff A2 (L) grade.

Employment offers are subject to the successful clearance of pre-employment checks.

Staff recruited locally by the British Embassy Hanoi is subject to Terms and Conditions of Service according to local employment law.

We regret to advise that only shortlisted candidates will be contacted.

HOW TO APPLY:

Please send your CV and cover letter (in English) to email address: jobs.for.ngo.hanoi@gmail.com

Deadline: 28/9/2016

     Any question please contact: Ms Quyen. Tel: 043 8265118